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Minimum deposit
The minimum deposit amount is $1....
Minimum withdrawal
The minimum withdrawal amount for e-wallets and bank credit cards is $ 1, including the commission, via wire transfer is $ 300, the minimum withdrawal to the Bitcoin wallet is 0.000118 BTC, to a LiteCoin wallet is equivalent of $3. The exch...
Problems with depositing/withdrawing funds
In case a partial sum was transferred or other problems concerning deposit and withdrawal arise, please send a request to support@mail.instaforex.com.In the request, you need to specify your account number along with a code word and provide...
Commissions
No commissions are charged for withdrawal and replenishment, however, it must be borne in mind that the commission of the payment system itself (when transferring via EPS) or the bank's commission (when crediting and withdrawing by bank cur...
Canceling of withdrawal
If you have requested money withdrawal but the request is still being processed, you can cancel this withdrawal by clicking on the link: https://secure.instaforex.com/en/cancel-withdrawal.aspxYou can also contact the Finance Department:E-Ma...
Delay in deposit/withdrawal of funds
Late withdrawal or replenishment of funds can have many different reasons. But very often this happens not through the fault of the company, but due to some external factors.Some of the most common reasons for delays are:- finding the site...
Taxation
InstaForex Company does not come as a tax agent and does not provide data on clients' earnings to the tax authorities. In practice, trade taxation in the Forex market mostly depends on what method is used for withdrawal from a trading accou...
Time of depositing/withdrawing funds
Deposit transactions via Neteller processed instantly, via Yandex.Money within 3 hours. Money transfers from Visa/MasterCard cards are processed over the time interval from 0 up to 24 hours depending on the method of payment. Cash deposits...
How many accounts can be used with one Club Card?
No, you cannot. InstaForex Club Card can be attached only to one account, but you will be able to attach it to several accounts in the near future.
Club Card activation code
You can request an activation code in the InstaForex Club section of your client cabinet.
Club Card delivery
Card delivery may take up to 4 weeks.
Who can get the Club Bonus?
Every owner of InstaForex Club Card has a right to receive the Club Bonus on his/ her trading account.
Bank card verification
If you top up your trading account with a credit card, you must verify it by uploading copies of the front and back sides of the credit card in the Verification > > Verify card section of the client area.The requirements for a bank card ver...
Non-name card verification
If you want to verify a bank card with no name on it, you need to upload a document showing the information about this card such as the number, the validity period, and the card owner’s name. Importantly, you need to hide a part of the card...
How to make bank card photo?
First of all, make sure that the place where you are taking a photo is well lit. If your bank card is of a dark color, put it on a light surface, and vice versa put a light-color card on a dark surface. The information on a card should be r...
Rejection of card verification
Please read the email we have sent you. It explains the reason for the rejection. In fact, there can be even several reasons. The most frequent reasons for rejection: uncovered sensitive data; no signature on the back of the card; a croppe...
Frequency of card verification
You should verify your bank card only if you are going to use it for the first time to make a deposit. Once it is verified, you won’t have to repeat this procedure every time you replenish your trading account. However, should you wish to u...
Limits on verified cards
You may verify as many cards as you want....
How to upload bank card photo??
To upload a photo of your bank card, please log in to your Client Area, choose Verification in the menu on the left and then click Verify card. On this webpage, you will be able to upload photos of the front and back sides of your bank card...
Bank card photo processing
You can cover a part of your bank card with a stripe of paper, leaving only the first 6 and last 4 digits visible. The rest of the card’s digits should remain uncovered. Take a photo of the card ensuring that all corners and edges are clear...
Security assurances for bank card verification
The photo of the bank card is uploaded to your Client Area, and only you have access to it. In the Client Area, confidential information is transmitted via a secure connection and stored on protected servers. This way, we ensure the safety...
Refunds to unverified cards
You need to contact our Client Support Service or the Finance Department, using any communication method that is convenient for you. Check out available contact options here. Our staff will give you instructions on how to proceed....
Card verification via InstaVerify
You can use the InstaVerify app compatible with both Android and iOS.The app allows you to take a photo of a bank card or upload the image from your phone memory. By means of the app you can also fill in the required fields with the in...
Methods to withdraw and deposit finds
InstaForex offers its clients a wide range of ways to fund their account. The current list of systems for replenishment / withdrawal is reflected in the Financial transactions section . The procedure for depositing funds is as simple as pos...
Changing Payment Requisites
To change payment requisites in your Personal Account, please follow these steps: Go to your Personal Account at linkLog in using your username and password.In the left menu, select "Financial Operations".In the "Change Requisites" sec...
Exchange rate conversion
How does InstaForex exchange rate converter for deposits and withdrawals differ from other forex brokers?If you replenish your account in a currency that differs from your account one, the company uses the current market rate. The informati...
Use of online cards
Yes, you can deposit and withdraw funds using an online card. For this, you need to verify the card in the Verification > Card Verification section of the Client Area. Alternatively, you can verify your card through InstaVerify mobile app f...
Restrictions for non-verified accounts
Yes, you can still deposit and withdraw funds if your account is not verified. However, some payment methods such as bank cards/wire transfers are available only for verified accounts.
Benefits of second verification level
After passing the second level of verification, you get access to the following benefits:- bonus programs (100% Bonus and Coupon Bonus);- possibility to win a prize for taking part in contests;- deposit/withdrawal of funds through bank card...
When is the Club Bonus activated?
The deposit amount will be taken into the bonus calculation starting from the moment you have paid for the card.
Requirements for verification documents
All the documents uploaded for account verification must meet the following requirements:1. The photo must be clear and in color.2. The image must have a two-page spread, including all edges and corners:• photos of both sides of an ID card...
How can I get the Club Bonus?
To get the Club bonus, you should fund your trading account and, after your deposit is credited, send a request here.
Personal data security assurance
According to the Public Offer Agreement, the company guarantees that the client’s personal data and especially the client’s identity documents are considered confidential and shall not be disclosed to any third party.As an extra protection...
Methods to withdraw and deposit finds
InstaForex offers a wide range of payment methods. The process of funding a trading account is quite easy and will not take much time: 24 hours for a bank card transfer, 2 minutes for a transfer via payment systems, 1-3 days for a ban...
Limited verification
Please note that if you are planning to deposit/withdraw funds using a bank card or a wire transfer, then previously accepted documents for account verification do not meet the requirements of processing systems.To repeat verification, plea...
Refusal of reverification
Rules for accepting documents by payment systems have been tightened up. That is why the company may ask its clients to verify their accounts again if a deposit/withdrawal of funds is performed by means of a bank card or a wire transfer.The...
Screenshots of documents for verification
Screenshots of documents can be uploaded for verification only if there are no plans to use bank cards and bank currency transfers....
