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Size of uploaded files
The total size of the files uploaded for each level of verification should not exceed 25 Mb. The resolution of the image should be at least 400 pixels.
Rejection in document verification
Check your status in the Client Area in the Account Verification section and carefully read the letter with verification results that was sent to your email. To successfully complete the verification process, follow the recommendations sent...
File upload error
If an error occurred or nothing happened when you were uploading your documents, try to do the following:try to verify your account using another Internet browser;clear cookies and cash on your browser;check the total size of the files (it...
Ways of verifying client's identity
In most cases it will be enough to upload the photo of your ID and Proof of Address to verify an account. You can check the list of the documents accepted for verification for your country here.If you cannot provide the copies of the docume...
Requirements for verification documents
All the documents uploaded for account verification must meet the following requirements:1. The photo must be clear and in color.2. The image must have a two-page spread, including all edges and corners:• photos of both sides of an ID card...
Third verification level
After you pass two levels of verification, the field for uploading documents to the third verification level will appear in the Verification section of the Client Area.The third level of verification is an optional procedure for all account...
Limitations on payment document verification
You might have uploaded a screenshot. Electronic documents are accepted only in PDF format.Make sure that you do not violate the laws of your country, providing electronic documents. You may check up the list of accepted documents, followi...
Refusal of reverification
Rules for accepting documents by payment systems have been tightened up. That is why the company may ask its clients to verify their accounts again if a deposit/withdrawal of funds is performed by means of a bank card or a wire transfer.The...
Verification validity duration
Documents provided for verification must be valid at the moment of request. The day a document expires, the verification status of your trading account is automatically reset to zero.Your identity document should expire no sooner than six m...
How to upload documents?
Please make sure that files uploaded for verification have the right format. Accepted file types are .png, .jpeg, .jpg, .gif and .pdf. The total size of the files should not exceed 25 Mb and the resolution should be more than 400 pixels.Log...
